Effective Date: 19/06/2025
At EpicSeo, we are committed to providing high-quality digital services, including web design, SEO, and digital marketing. We believe in transparency and fairness, and this refund policy outlines the conditions under which a refund may be considered.
1. General Policy
Because of the customized nature of our services, all sales are considered final once work has begun. However, we do review refund requests on a case-by-case basis under reasonable circumstances.
2. Eligibility for Refunds
You may be eligible for a full or partial refund if:
- No work has started and cancellation is requested within 48 hours of payment.
- There is a significant delay in delivery caused solely by EpicSeo.
- The final service delivered is substantially different from what was outlined in the initial agreement.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The project has been completed and accepted by the client.
- Delays or issues were caused by the client (e.g., lack of communication, missed deadlines, or incomplete materials).
- The client changes their mind or hires another provider after work has started.
- Refunds are requested for services involving third-party platforms that have their own policies.
4. How to Request a Refund
To request a refund, please contact us via email at [your email address] within 7 days of purchase or project start. Include your name, project name, a detailed explanation, and proof of payment. We will respond within 5 business days.
5. Refund Approval and Processing
If your request is approved:
- Refunds will be processed to the original payment method.
- Processing times may take 5–10 business days, depending on your payment provider.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 Email: mark@epicseo.info
📞 Phone: +44 7832 379687
🌐 Website: https://epicseo.info